In its everyday business operations Ecosophy Sustainable Arts makes use of a variety of data about identifiable individuals, including data about:
- users of its website
- other stakeholders.
In collecting this information, Ecosophy Sustainable Arts is subject to a variety of legislation controlling how such activities may be carried out and the safeguards that must be put in place to protect it.
By providing us with your personal information, you consent to our collection, handling, use and disclosure of your personal information.
We are required to comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). The APPs provide a regulatory framework for the collection, use, storage, security and disclosure of personal and sensitive information.
All complaints will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.
Collection of Personal information
We will require certain personal information from you in order to provide services to you. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/ payment details and optional account information such as username and password. We’ll use this information for purposes such as to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as your account exists if you have one, or for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
While you visit our site, we’ll track:
- Products you’ve viewed, we’ll use this to, for example, show you products you’ve recently viewed.
- Location, Ip address and browser type, we’ll use this for purposes like estimating taxes and shipping.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
Abandoned cart disclosure
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
When you browse the Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and may also collect information such as your time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
This information is collected for the purpose of loading the Site correctly for you, and to perform analytics on Site usage to optimise the functionality and useability of the site.
We may send you emails about our store, new products and special offers. If you do not wish to receive emails from us you have the option to unsubscribe. Please get in contact via the contact form on this site or email [email protected] if you experience difficulties unsubscribing.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Third Party Services – Sharing your information with others
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing informationThe Paypal Privacy Statement can be found here.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via the contact form on this site or emailing [email protected]
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile for as long as the account is active. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact via the contact form on this site or email [email protected].